• 2014 Wilkins Avenue | Jonesboro, AR 72401
  • + (870) 336 - 1429


MSP Support


The MSP Business Model

Most MSPs operate on two different service platforms: break/fix and managed contracts. A break/fix platform is exactly what it sounds like: when a customer's computer breaks down, MSP dispatches a technician to fix the problem. Using this model, MSP will charge for equipment, along with an hourly fee for the services rendered. Managed contract platform, the customer will pay the MSP a set service fee every month to manage and monitor your network equipment, computers, and other devices to focus on the prevention of critical issues before they disrupt employees, management, and/or clients. If something breaks down, the MSP will come out and fix it, and no additional fee is charged because it's part of the contract.

Services included in the MSP:

Alerts and performance checks
Security monitoring
Network performance monitoring
Remote Support
Proactive maintenance - problems fixed before they really exist
 Mobile device monitoring
Automation and Patch Management

Benefits for Customers:

1. Maximize operational efficiency
2. Reduced operating costs
3. Allow you access to enterprise-level support
4. Minimized downtime
5. Make it easy to keep your business compliant with all Statutory and regulatory laws and safeguard from significant financial and legal consequences




Are You Looking For Immediate Support
Remote Support